FAQS

Frequently Asked Questions:

How often do you update your items?

The publication and update date of all of our programs and materials corresponds with the Dietary Guidelines for Americans (updated every 5 years as mandated by Congress), the USDA MyPlate, and the FDA Nutrition Facts Panel. We update all relevant products each time one of those guidelines are updated. We also keep all heart materials updated according to NHLBI and the American Heart Association. And all diabetes materials follow the American Diabetes Association recommendations. The CDC statistics and recommendations are updated as needed in relevant materials. Furthermore we publish a newsletter written by our dietitian authors every month and we often create and update items based on news or peer-reviewed studies. 

Do you accept purchase orders?

We do accept purchase orders from approved government agencies for orders over $200. A shipping and handling fee of $35 may apply. Please click here to apply if you are a government agency.

We require payment or an approved purchase order before we ship any order. Paying online with a credit card, Amazon account, or PayPal is very easy. You can also pay with a check or ACH by using "pay offline." 

We have maintained fair and steady prices and fast free shipping even though our vendors and shipping companies are raising prices. Billing and collection add greatly to our administrative costs, so we hope you understand our need to stay efficient and fair to all customers. We always work hard on efficiency, value, and pricing sustainability for all stakeholders, including our customers, contractors, and vendors. 

How to get a quote?

Shop online and use "pay offline" when completing your order.  

How do I use pay offline? Shop online by adding items to your shopping cart. Check out and select pay offline for your payment method when checking out. Then, make a payment in 4 ways:

  1. Mail a check to the address on your invoice. 

  2. Call 800-462-2352 with a credit card from M-F, 8:00 AM to 6:00 PM EST.

  3. Pay the invoice from the store with a credit card by clicking Pay Now. 

  4. Contact us for the ACH instructions to make an electronic payment.

Orders are not shipped until payment is received.

Do you accept orders that need to be shipped to multiple locations?

Yes! Use this sample template and email it to us at orders at food and health dot com. Click contact us, and we can email the file, too.

How soon will my order arrive?

Our shopping cart calculates delivery times and costs for your location! To find your order's receiving date, add your items to the cart and click checkout. You will receive multiple options with dates for delivery based on your location. The free service, ground, and priority mail are not guaranteed. Only FEDEX 1-2-3 day services are guaranteed. Please allow enough time to process, ship, and receive your items before your event. 

How do we place a tax-exempt order?

You can request tax exemption status for your account by clicking on Contact Us at the bottom of the site and emailing us your tax exemption number. If you get charged tax by accident, we will refund the tax paid and send a new receipt invoice.

How do I get a quote?

Please use the Contact Us link at the bottom of our site to obtain a custom quote for custom orders.

Do you have a catalog?

The website is our most current catalog. Use it to search by category, keyword, or topic. Each product has photos and information; wequestions are always happy to answer more questions.

I need a copy of your W9.

The W9 form is here.

I need my product tomorrow - HELP!

We can ship overnight from our full-service e-commerce website if we receive your paid order by 12:55 pm Eastern time. Choose your desired expedited service (OVERNIGHT, 2 DAY, 3 DAY) at checkout. Our online checkout system shows a "get it by" delivery date for all shipping services. Enter an order and then check out to view your shipping options. Please note we are not responsible for carrier delays. 

What is your return policy?

We like to call our return policy our “satisfaction guaranteed policy” - and here it is:

100% satisfaction guaranteed! We want you to be 100% satisfied with your purchase or your money back!  If you purchase a product from our store and are unhappy, you may return it in new condition within 30 days. Use the contact link at the bottom of the site to get an RMA and shipping instructions. 

How do I contact the help desk?

You can call us at 800-462-2352 Monday through Friday from 8:00 AM to 68:00 PM Eastern time, or drop us a note by using our contact form at the bottom of our website for any questions, feedback, or customer service needs. We usually respond within one business day.

Who are you?

Great question! The Healthy Heart Program is owned by Food & Health Communications, Inc.. This award-winning, private publishing company has been in business for almost 30 years (founded in 1993 by owner Judy Doherty, MPS, PCII, a chef and professional food stylist and photographer).

Food and Health Communications, Inc. is dedicated to creating stunning, visually engaging nutrition education materials for passionate educators who want to make a difference in their patients' and students' lives. FHC is a National Partner with the USDA MyPlate. FHC supports the Dietary Guidelines for Americans, and all materials are based on these, along with peer-reviewed scientific research. FHC does not accept advertising by outside parties such as food, drug, and tobacco companies, so it maintains its editorial integrity. 

Click “About” in the links at the bottom of our site to learn more.

Do you ever sell my information?

No – we never sell our customers’ information to third parties. We use it to inform you about our updates or your purchase information. Click Privacy at the bottom of our site for more information.

Do you offer samples?

We have a preview image or video of every product in our online store to give you a virtual sample and preview. View each product online before you purchase. We do not mail or ship free samples. Feel free to contact us if you need help in ordering items for an event or any use.

Are you the sole source for your nutrition education materials?

Food and Health Communications, Inc. designs and manufactures all posters, prizes, PowerPoint shows, brochures, banners, and tearpads in the Nutrition Education Store. They are the creative and original works not made by anyone else. We own our trademarks and copyrights and are the sole source of our products. 

What are your product codes?

UNSPSC codes:

  • -Posters - 60121008

  • -Handouts with leader guide - 60106000

  • -PowerPoint Show - 43232106, 60106000

  • -DVD Video - 55111514

  • -Photographs - 60121011, 60106105

  • -Clipart - 60106105

HS Tariff Classification:

  • 490110 Posters, Handouts, Printed goods

  • 490199 Books

  • 852340 CDROM, clipart, photos

  • 482010 Book, Instructional, PPT show

  • 852439 DVD, Instructional

What is your pricing policy?

Food and Health Communications strives to present the best prices. Sometimes, if suppliers raise their costs, we have to do the same. The prices on the website reflect the most up-to-date prices.